Returns & Exchanges

At UrbanMooch, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unused condition.

1

Initiate Your Request

Log into your UrbanMooch account and visit the 'Order History' section to select the items you wish to return and submit a formal request.

2

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the invoice is included to prevent processing delays.

3

Ship the Package

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location near you.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing