Frequently Asked Questions
Everything you need to know about shopping with UrbanMooch
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment in real-time.
What is the return policy for UrbanMooch products?
We offer a 7-day hassle-free return policy for unused and unopened products in their original packaging.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for the rest of India.
Which payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and Cash on Delivery (COD) for most pin codes.
Are your grooming products safe for sensitive skin?
Yes, our products are crafted with premium ingredients; however, we always recommend performing a patch test before full application.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement by contacting our customer support team.